Surrey Hills Delicatessen Catering & Event Cancellation Policy
(a) Should it become necessary for Client to terminate the Agreement, and the event date is greater than thirty (30) days, Surrey Hills Delicatessen shall be entitled to retain any and all expenditures to date, including but not limited to contracted labour, special orders, rentals and/or proposals costs.
(b) If Agreement is terminated within Fourteen (14) days of the event, Surrey Hills Delicatessen shall be entitled to retain twenty-five percent (25%) of deposit and seek any additional expenditures to date, including but not limited to contracted labour, special orders, rentals, and/or proposals costs.
(c) If Agreement is terminated within seven (7) days of the event Surrey Hills Delicatessen shall be entitled to retain any deposit paid and seek additional losses to the value of 75% of the final estimated bill including but not limited to contracted labour, special orders, rentals and/or proposals costs.
(d) If an Agreement is terminated within five (5) days of the event, Client agrees to pay full event costs per agreement
Should the event be cancelled by Surrey Hills Delicatessen, we will fully refund any deposit within ten (10) days of the date of cancellation. If event is within thirty (30) days, Surrey hills Delicatessen will reimburse or pay to Client the invoiced difference in costs and expenses that have been incurred by the Client paid to an alternative provider or providers based upon the total proposal bid. Client shall make reasonable efforts to mitigate damages and obtain substantially similar services. The caterers responsibility is limited to items covered in the last accepted proposal by Client. Any additional items are at Client’s expense.
All cancellations must be received in writing to surreyhillsdelicatessen@yahoo.com and you must be in acknowledgment of receipt of such, from Surrey Hills Delicatessen.